Refund policy

At ImportWorx, we strive to ensure your complete satisfaction with our products. If you have any questions or concerns about your purchase, please don't hesitate to contact us.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Sales@ImportWorx.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If your item is defective or if the product received does not match your order, we will provide you with a prepaid return shipping label at no cost to you. However, if the return is due to reasons other than product defects or incorrect shipments, such as a change of mind or if the item doesn't fit your needs, the cost of return shipping may be the responsibility of the customer. Please let us know the reason for your return so that we can provide you with the appropriate return instructions.

You can always contact us for any return question at Sales@ImportWorx.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Return Shipping Cost
To ensure transparency and eliminate any potential confusion, please take note of the following information regarding return shipping costs:

If your item is defective, meaning it has a manufacturing or functional issue that prevents it from performing its intended purpose, or if the product received does not match your order, ImportWorx will provide you with a prepaid return shipping label at no cost to you. However, if the return is due to reasons other than product defects or incorrect shipments, such as a change of mind or if the item doesn't fit your needs, the cost of return shipping may be the responsibility of the customer. Please let us know the reason for your return so that we can provide you with the appropriate return instructions.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.